MetroAccess is a shared-ride, 挨家挨户的, paratransit service for people who cannot independently use the accessible 公共汽车 and/or rail system due to a disability. More information about the service can be found on the MetroAccess页面.
Metrorail 可访问性 Features
All Metrorail stations and rail cars are accessible. Our stations feature accessible priority parking near station entrances, information on station pylons in Braille and raised alphabet, and extra-wide faregates, 其他特性. All stations have elevators and directional signs indicating elevator locations.
铁路 cars feature gap reducers between the car and the platform, barriers between cars, priority seating for people with disabilities and senior citizens, and emergency intercoms accessible to wheelchair users that also include instructions in Braille and raised alphabet.
For detailed information, see our Metrorail 可访问性 page.
Metro公共汽车 可访问性 Features
All 公共汽车es in the Metro fleet are accessible, with the ability to kneel or lower; all have either low floor ramps or lifts. 主要的停止, 地标性建筑, and intersections are either announced by an automated stop announcement system or the 公共汽车 operator. All 公共汽车es feature two wheelchair securement areas and priority seating for senior citizens and people with disabilities near the front of the 公共汽车.
For detailed information, see our Metro公共汽车 可访问性 page.
Learn How to Use Metro
We have a number of ways to help our customers with disabilities use the Metro system for travel around the region. These include Metro system orientation sessions, a Speakers Bureau, and travel 火车ing workshops. For more information or to schedule a session, please call 202-962-1100 or TTY 202-962-2033.
Reduced Fare SmarTrip® Photo ID
If you have a disability that requires accommodation for you to use public transportation, you may be eligible to ride at a discounted rate. In order to pay the reduced fare, you must have a Reduced Fare SmarTrip® ID. The ID card must be kept in the possession of the qualifying customer at all times while riding Metro公共汽车 and Metrorail and presented when boarding Metro公共汽车 or when purchasing reduced farecards for Metrorail or Metro公共汽车 Weekly Disabled Passes. To obtain a Reduced Fare SmarTrip® ID, download the application in English or 西班牙语 and follow the instructions for applying.
- To receive elevator outage alerts, 注册ELstat、电梯状态.
- To receive email notification of major service disruptions, sign up for MetroAccess eAlerts.
Customer Guide for Metro公共汽车 and Metrorail
The Washington Metropolitan Area Transit Authority publishes a comprehensive travel guide for our customers with disabilities and senior citizens. Please review the 资源 section of this site for versions of this guide in printed (PDF), audio, and translated formats.
Accessible transportation options for people with disabilities.
Watch an overview of Metro accessibility features.
For Alternative Format Requests, please call 202-962-1100 (TTY 202-962-2033).